Arena Ice Flood Policy

6 replies [Last post]
rcoltura
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Joined: 2016-03-16

Sounds like there are a few folks out there reviewing their Ice Use/Allocation Policies at the moment. One of the questions that I keep hearing is "how are you charging users for ice maintenance/floods?" What I'd love to hear from you is which of the following apply to your existing policy:

A. Users do not pay to have ice cleaned prior to or after their booking (1 hour booking = 60 minutes of ice)

B. Users pay for an ice clean as part of their booking time (1 hour booking = 45 min of ice and 15 min for flood)

C. Users pay for an ice clean in addition to their booking time (1 hour booking = 60 min of ice & charged additional 15 min for flood)

D. Floods that occur during a booking are considered to be a part of that users booking (5 hour booking + 4 floods = 4 hours of ice time but charged for 5 hours)

E. Other - please describe In Smithers we are currently following option A & D. Some users have historically been avoiding paying for a flood "during" their booking time by booking two separate ice times with a 15 minute gap in between. We tried to crack down on this practice resulting in a couple of user groups getting upset which has triggered our policy review.

Also if you're willing to share your policy please attach it to your response.

Much appreciated.

 

Ryan Coltura

Recreation Coordinator, Town of Smithers

rcoltura@smithers.ca

250-847-1600

csiddaway
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Joined: 2011-02-21

In Coquitlam, if a group rents back to back ice times, they are responsible for paying the same rental rate for the ice clean (i.e. Minor hockey has 3:45 - 4:45 and 5:00 - 6:00 pm, they pay for 3:45 - 6:00 pm.)

We are currently in the process of reviewing our Facility Allocation Policy, and we will post it to the Collaboration Site upon Council approval.

rcoltura
Offline
Joined: 2016-03-16

Hi Chris,

Thanks for the info! I totally agree that the back-to-back rentals should considered a single block of time.

In a similar scenario where Minor Hockey books 1 hour of ice from 3:45-4:45 are they charged at all for an ice clean?

When can the next user book (4:45 or 5:00) and who if anyone is charged for ice cleans between user groups?

csiddaway
Offline
Joined: 2011-02-21

If Minor Hockey booked 3:45 - 4:45 the next ice time would be at 5:00 pm, and the City would absorb the ice clean cost. This seems to be industry practice (especially among private arenas).

gpaynton
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Joined: 2011-03-02

Hi Ryan,

We follow the same as most. If the flood is in the middle of a block of their ice then they pay, if it is between two different user groups then we absorb it. Pretty simple and seems to work well.

Geoff Paynton
Director of Community Services, City of Williams Lake

smiranda_1
Offline
Joined: 2015-02-25

Hi Ryan,
You should contact Fort St. John - They have a system where users come onto clean ice, so they pay for the ice to be cleaned after their rental. They would also pay for all floods during their block of time.
Almost all floods are then costed to a user group.
Try Ross deBoer at communityservices@fortstjohn.ca
Stacey Miranda
Williams Lake

rcoltura
Offline
Joined: 2016-03-16

Thanks all for the great comments and suggestions. Much appreciated as always!

Ryan Coltura
rcoltura@smithers.ca

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